At DOCUmation, we’re proud of the strong relationships we build with our clients. Our collaboration with OCuSOFT highlights the positive impact that effective service and innovation can have. Working together, we’ve been able to address challenges and support their goals, demonstrating the strength of a well-aligned partnership.
Located in Rosenberg, TX, just outside of Houston, OCuSOFT has been a leader in eye and skin care since 1986. They’re best known for their OCuSOFT Lid Scrub, the top doctor-recommended eyelid cleanser, and are trusted by eye care professionals across the country. OCuSOFT’s innovative solutions and exceptional customer service have earned them a top spot as a preferred distributor in the field of ophthalmology.
When we first connected with their team, they were experiencing significant challenges with their previous service provider, particularly in their production printing operations. It was clear why they were frustrated—constant device issues and a lack of dependable support had left them searching for a better solution. Chase Seamans of DOCUmation Houston reached out to OCuSOFT at just the right time and was determined from their first interaction to provide the level of service they deserved.
What started with a conversation about a printer fleet quickly evolved into a comprehensive solution for their production printing needs. Chase understood the importance of reliable technology, but more importantly, we knew that consistent and responsive support was crucial. Over the months, our team worked closely with OCuSOFT to resolve their issues, ensuring their operations ran smoothly.
A key element of our support for OCuSOFT has been enhancing their commercial printing capabilities. OCuSOFT operates an in-house print shop, where they manage almost all their printing needs, from marketing materials and packaging to detailed product sheets. By ensuring their production print devices are reliable and well-maintained, we’ve enabled them to be more agile in their operations. This agility allows them to quickly update materials, meet specific customer requests, and avoid the costs and delays associated with outsourcing large print jobs.
Thomas Mason, President of OCuSOFT, emphasized the value of this, stating, “The technology is great, but the support that goes along with it, it’s the bigger piece of it really.” The ability to control their print operations in-house has been a significant benefit to their business.
Chase Seamans echoed this sentiment, sharing, “OCuSOFT has been an incredible partner from the start. Thomas and Cynthia are genuinely great people with phenomenal leadership, and that quality is reflected throughout the entire organization. I especially love working with Rose and Monica in the print shop, which is where our partnership began.”
DOCUmation’s relationship with OCuSOFT goes beyond just providing technology; it’s about understanding their business and proactively offering solutions that help them grow. Whether it’s discussing potential new projects or simply ensuring that their current systems are running efficiently, we’re committed to being a partner they can count on.