Strong Technology Partnerships Help Healthcare Providers Better Serve Patients

Technology has become an essential component of healthcare facilities’ operations and the patient experience. From scheduling appointments to filling out intake forms, managing patients’ records, and filling prescriptions, technology is now often present at every step of the process for patients and providers alike.

With a wide range of products and services that can meet virtually any of their technology needs, DOCUmation ensures healthcare partners operate more seamlessly and efficiently to better serve their patients.

University Health System Trusts DOCUmation With Its Technology Needs

Since 2016, DOCUmation has supplied printers, provided maintenance and performed facilities management services for the entire University Health system. University Health operates the University Hospital in San Antonio, which has over 700 beds and the only Level I trauma center that treats both children and adults in the region. University Health also operates over two dozen medical clinics throughout Bexar County, ensuring that San Antonio residents have access to the resources and services they need.

As one of the most established and rapidly expanding companies in the market, DOCUmation possesses the financial stability, management expertise, extensive experience, and qualifications necessary to meet and exceed expectations in every aspect of our operations.

Beyond equipment installation and maintenance, DOCUmation has the expertise to consult, analyze, and revitalize processes that are antiquated or no longer effective — whether operationally or financially. Its top-notch implementation team has seamlessly rolled out solutions for organizations throughout Texas.

Importance and Impact of Healthcare IT

According to the U.S. Department of Health and Human Services, widespread use of health IT can have benefits such as:

• Improving quality of care
• Preventing medical errors
• Reducing costs
• Increasing administrative efficiencies
• Decreasing paperwork
• Expanding access to affordable health care

Poorly implemented technology solutions, however, can place more of a burden on healthcare professionals, as any technological failure has the potential to negatively impact patient care.

One of the most important aspects of IT in healthcare is protecting patients’ privacy. Storing patient records digitally is more convenient and reliable than paper records — but if not managed carefully, it can make them vulnerable to costly and dangerous data breaches. IT service providers can help ensure that patient data is encrypted and can only be accessed by authorized personnel..

Telemedicine is another aspect where Managed IT providers can help healthcare providers better serve patients. According to the American Medical Association, about 74% of physicians and over 80% of psychiatrists work in practices that implement telehealth services in their practices.

The increased prevalence of telehealth makes seeing a provider more convenient and increases healthcare access, especially in rural communities where options may be limited. Managed IT providers can ensure that telehealth services are implemented as reliably and securely as possible.

How DOCUmation Drives Innovation in the Healthcare Field

Having a trusted technology partner can empower healthcare practices and organizations to innovate.

Healthcare providers can benefit from robotic process automation (RPA) software, which can automate repetitive tasks such as data entry, records management, billing, and scheduling. These tasks are time-consuming and prone to human error — automating them can not only benefit providers by saving time and reducing administrative costs, but also benefit patients by improving their experience.

Combining RPA with artificial intelligence (AI) can further amplify its benefits, leading to new possibilities that tailor a holistic wellness approach for each patient.