In an industry where service quality directly impacts uptime, productivity, and business continuity, customer experience is not a
DOCUmation has officially earned World Class Net Promoter Score (NPS) certification through CEO Juice, an independent, audited customer-experience platform that measures satisfaction across the copier, imaging, and managed services industry in North America. This certification places DOCUmation among the top-performing service organizations in the channel.
Unlike internal surveys or cherry-picked testimonials, this score reflects real customer feedback, captured and certified by a third party, with no opportunity for manipulation. The data speaks for itself and it confirms what DOCUmation customers across Texas have been saying for years.
Net Promoter Score (NPS) is the global standard for measuring customer loyalty and satisfaction. It is used across industries including healthcare, financial services, retail, SaaS, and professional services to evaluate how consistently organizations deliver experiences that earn long-term customer trust.
It is based on one simple question:
How likely are you to recommend us to a friend or colleague?
Customers respond on a 0–10 scale. That data is then converted into a score ranging from -100 to +100.
The average U.S. company scores around 10.
DOCUmation’s score exceeds 70, placing the company in world class territory according to Satmetrix, a global authority on customer experience. The difference between a score of 10 and a score above 70 is not marginal—it reflects a fundamentally different level of consistency, responsiveness, and customer trust.
Most companies measure customer satisfaction internally, which creates an inherent conflict of interest.
DOCUmation uses CEO Juice, an independent, AI-powered platform built specifically for the copier and managed services channel. Their system automatically sends follow-up surveys to customers after service interactions, collects unfiltered feedback, calculates Net Promoter Scores, audits every step of the process, and prevents any client from altering or suppressing results.
Even if a customer submits a score in error, it cannot be changed. DOCUmation’s certification is based on verified, third-party-controlled data over time, not selective reporting or marketing spin.
In financial terms, it is comparable to audited revenue instead of self-reported estimates.
A score above 70 indicates that customers trust the organization enough to recommend it to others.
For DOCUmation, this reflects how the company operates across Texas, from San Antonio to Dallas-Fort Worth, Houston, Midland-Odessa, and beyond.
It validates a service model built around local teams with decision-making authority, proactive IT and print support, fast response times, real accountability, and long-term customer relationships rather than short-term contracts.
DOCUmation does not outsource service, route customers through remote call centers, or treat technology as a commodity. That operational discipline is reflected in the numbers.
When organizations choose a technology partner for managed IT, print, cloud, or communications, they are choosing who controls their uptime, security, and day-to-day productivity.
A world class Net Promoter Score indicates that most DOCUmation customers would actively recommend the company to peers they trust.
In industries such as healthcare, construction, energy, education, and professional services, where downtime and mistakes are costly, that level of confidence is a critical differentiator.
DOCUmation’s culture is built on Service That Serves, a philosophy grounded in accountability, consistency, and long-term relationships. The CEO Juice certification does not change how DOCUmation operates. It simply provides independent, data-driven validation of the experience customers already receive.